Contact TradeSentrix
Contact support for account access, subscriptions, Telegram, Binance API validation, security, payments, or general platform questions.
Email support
Send a clear description of the issue and include your registered email address. Never email Binance API secrets or passwords.
package@tradesentrix.comWebsite chat
Use the chat widget for basic questions. Do not share passwords, recovery codes, API secrets, or private exchange account data.
Create an accountBefore you subscribe: questions we can help with
You can ask about package quotas, eligible features, payment confirmation, billing documentation, applicable refund terms, or business-operator information before making a purchase. Check the published package and Terms of Service details as well; this page does not promise a specific refund outcome or response deadline.
Support escalation
If chat does not resolve your question, contact support by email when available. Include the registered email, issue category and a short description. For payments, reference the transaction date and non-sensitive receipt identifier; never send a full card number, passwords, exchange API secrets or verification codes.
Include these details
- The page or feature involved
- The exact error message, without private credentials
- Approximate time of the issue and your timezone
- Whether the issue affects dashboard, Telegram, subscription, or auto-bot execution